email helpSecure Email FAQ

With The Gramm-Leach-Bliley Act (GLBA) security issues at the forefront, we have implemented ZixCorp secure email solutions to protect our email communications, ensuring all personally identifiable financial information remains confidential.

For our employees, our e-messaging partners, and you, ZixCorp makes secure communications easy. ZixCorp's services allow us to send encrypted email messages to anyone, whether they are ZixCorp customers or not.

Secure messaging ensures against credit card fraud and consumer identity theft.

What is Secure Messaging?
Secure Messaging is the automatic process of:

  • Identifying outbound email messages that contain personally identifiable financial information.
  • Encrypting the email messages that have been identified as containing personally identifiable financial information.
  • Sending encrypted email using ZixCorp's Best Method of Delivery™

How is personal financial information identified?
The content of all outbound messages is scanned and compared against three lexicons, or dictionaries. Email Messages containing financial identifiers (Social Security numbers and account numbers) AND financial terms (balance transfer, refinance, etc.) OR Credit card numbers are automatically encrypted.
What if personally identifiable financial information is in the email Subject Line?
It is not practical to encrypt the Subject Line of an email message. Therefore, any messages that contain personally identifiable financial information in the Subject Line are rejected and returned to the sender.
What do you do if this happens?

  • Review the subject line
  • Make necessary corrections
  • Resend the email

Do I Need To Create An Account To Send You Secure Messages?
Yes, you must have an account in order to send us secure email.  Setting up an account is easy and at no cost to you. Learn how to create an account.

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To ensure confidentiality, all email communication you send or receive from us containing Personal Health Information and sensitive personal data uses ZixCorp encryption services. Our easy-to-use Secure Email Message Center makes it easy for you to compose, read, and reply to us safely and securely, whether you are a ZixCorp customer or not. You may contact us securely regarding your account via ZixCorp secure email at

You will receive a response within two (2) business days.

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